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XanGo LLC

Who Is XanGo? XanGo is the first to harness the real power of the exotic fruit garcinia mangostana, otherwise known as the mangosteen. XanGo not only leads the mangosteen-based dietary market, it created it. XanGo is the first to market a dietary juice drink, XanGoJuice, that utilizes the entire mangosteen fruit: pulp, pericarp (rind) and all. The magic behind the mangosteen fruit are phytonutrients called xanthones, which have shown very promising results in studies conducted by many researchers around the world over the past few decades. In addition to showing some of the strongest anti-oxidant properties observed to date from a natural substance, xanthones have shown to have a positive effect on a large number of the body system. The research that has been done to this point, though extensive for such a relatively newly discovered substance, is just the tip of the iceberg for what will surely come with continued research. XanGo is proud to offer this truly revolutionary product to the world. XanGo has already made waves across the country and throughout the world! Please feel free to visit our company website, www.xango.net.

Protecting Our Intellectual Property. From the beginning of our company, we have established a strong, recognizable brand XanGo that conveys quality, excitement and opportunity to our consumers and distributors alike. To maintain the integrity and value of our brand, we have instituted a comprehensive strategy involving patents, trademarks, copyrights and other forms of intellectual property. We will aggressively defend these valuable rights. Although imitation is flattering, we will not tolerate knock-off products of any kind, nor will we allow any unauthorized or illegal use of our trademarks and copyrights.

As part of our program to protect our brand on the Internet, XanGo, LLC has become a member of the eBay VeRO Program. Our Compliance Division monitors eBay auctions, as well as other online auctions, on a daily basis for instances of unauthorized use of our trademarks or copyrights. If we find a suspected violation, we first investigate the matter, then report the violation to eBay through the VeRO Program. If you are visiting this About Me page because your auction of an item has been interrupted at our request, we ask that you first review the Frequently Asked Questions and answers shown below before contacting us.

Frequently Asked Questions (FAQ)

Q: Why was my auction cancelled?
A: Most likely, your auction was cancelled by eBay because it displayed unauthorized reproductions of copyrighted images owned by XanGo, infringed XanGo trademarks, or was an otherwise illegal or unauthorized use of the material displayed. As part of XanGo efforts, we will notify eBay of listings that appear to be infringements of our property rights, and eBay will take the steps necessary to remedy the situation, which includes the cancellation and removal of such listings.

Q: Why did eBay allow me to post my auction in the first place?
A: eBay maintains that it cannot conduct a comprehensive pre-screening of their auctions. The fact that eBay permitted your item(s) to be listed for sale does not mean that their sale is legal or that they do not infringe XanGo intellectual property rights. It is the responsibility of the seller to gain the necessary information to determine if he/she is violating XanGo intellectual property rights.

Q: Why was I not notified directly by the company before reporting my actions to eBay?
A: In order to protect the integrity of our brand and the confidence of our distributors, we must work as quickly as possible to stop unauthorized and infringing activities. It is simply impractical for the company to try to contact each seller individually and wait for individual responses before having an offending listing removed. Any request by XanGo to terminate an eBay auction is made in good faith, and only after we have conducted a careful and thorough investigation of the situation.

Q: Why was my auction singled out when there are other XanGo auctions currently on eBay?
A: We try to ensure that any unauthorized use of our intellectual property is removed quickly. Moreover, all unauthorized or illegal uses are treated equally. If, however, we have missed an auction because it was not available when we conducted our search, we will address it in our next search.

Q: I am an authorized XanGo independent distributor in good standing with the company. Am I allowed to sell the company product(s) on eBay?
A: No. In order to protect the integrity and value of our brand, we do not allow our distributors to sell our products in any auction-style format, including online auctions such as eBay. We refer our distributors to the Company Policies and Procedures, paragraph F-17 (Click here for XanGo Distributor Policies and Procedures. The latest version of Adobe Reader is needed to view the document. If you do not have this on your computer already, you may click on the following link to download the software (free): Adobe Reader Download.)

Q: What if I took an image directly from XanGo company website, and it is not altered in any way. Can I use it on my auctions?
A: No. Any unauthorized reproduction, distribution or display of XanGo trademarks or copyrighted images is a violation of applicable laws.

Q: I honestly was not aware that my actions were infringing or unauthorized. I don feel it fair that my current listing should be removed.
A: Unfortunately, innocent intent or ignorance on the part of the seller does not work as a legitimate defense under U.S or international intellectual property laws. It is the responsibility of the seller to ensure that the actions they undertake are not in violation of established laws.

Q: Who can I contact at XanGo if I have any further questions regarding the termination of my auction on eBay?
A: Please direct your questions to the Compliance Division at compliance@xango.net. Because of the high volume of questions, please allow at least a day or two for us to respond.

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